Extreme Weather Restoration Update

Important SCE Service Notice for Impacted Customers

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Jan. 12, 2025
Important Information Regarding the Extreme Weather Event

Dear Customer,

We recognize that persistent wildfire and wind conditions extending through the weekend continue the hardships. We deeply appreciate first responders who are working tirelessly to combat the fires. Our thoughts remain with those impacted during this incredibly challenging time.

OUTAGE STATUS

Currently, about 63,000 customers are without power, with the increase from yesterday’s 45,000 primarily due to Public Safety Power Shutoffs implemented in response to weather conditions. Our crews have restored power to over 530,000 customers since the start of this wind event.

RESTORATION PROGRESS

Thousands of SCE, contractors and mutual assistance personnel are prioritizing the hardest-hit areas. Once fire agencies release areas for restoration, damage assessment crews inspect areas and remove safety hazards. Vegetation management teams clear debris to support line crews in restoration efforts. As repairs are completed, power is first restored to essential services, and then to as many customers as is safely possible. Dangerous conditions may impact our progress, and it may take several days for SCE to restore power. Customers should be prepared for extended and potentially intermittent outages throughout these extreme conditions.

PREPARATION FOR ANOTHER WEATHER EVENT

A new wave of strong Santa Ana winds has arrived and is expected to peak Tuesday, with conditions lasting into Wednesday. Customers may experience outages due to Public Safety Power Shutoffs (PSPS) or damage caused by wind, fire or other circumstances.

Safety is our number one priority as we prepare for potential outages. To learn more about PSPS and how to prepare for possible power outages, click here. We remain focused on safely restoring power to customers as quickly as possible and will continue working day and night to make this happen.

SAFETY TIPS DURING POWER RESTORATION

As SCE crews work to restore power, please remember these safety tips:

  • Authorized SCE employees will be in apparel with an SCE logo.
  • Contractors and those assisting with mutual aid may be accompanied by an SCE employee.
  • SCE employees on company business are required to carry an SCE photo ID badge. Always ask to see their badge/identification.
  • SCE employees will never ask for payments during home visits.
  • To verify the authenticity of anyone claiming to be a representative of SCE, ask for identification or call us at (800) 655-4555 and press “8 for Spanish-language customer service.

For the latest updates, please visit our Major Events page on sce.com. You can also report outages at 1-800-611-1911 or online.

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Safety Tips FOR EXTENDED POWER OUTAGES

  • Watch for downed wires — Severe weather can cause power lines to fall. They can electrify puddles, wet grass and the surrounding area. Never approach a downed wire or anyone or anything in contact with it. Stay away and call 911 immediately.  

  • Prepare an emergency kit with essentials — Pack water, food, medications, first-aid supplies and other essentials, including emergency contacts, a battery-powered radio and cash.  

  • Sign up for outage alerts — Make sure that you stay up to date about power outages by signing up for alerts now at sce.com/outagealerts.

  • Review and Update your Contact Information: Log in to your online account to confirm your outage notification and alert preferences are correct for email, text, and/or voice calls.

  • Watch traffic signals — Watch for traffic signals that may be out and approach those intersections as four-way stops.   

  • Use your cellphone as a Wi-Fi hotspot — Find out if your cellphone can be used as a hotspot to connect to the internet. If so, you can connect your laptop or tablet to the Wi-Fi hotspot on your phone, a process called tethering. Keep in mind that when your phone is being used as a hotspot, it is sharing your monthly data allotment with other devices.  


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