Simple Steps to Stay Safer Online

SCE customers can follow a few practical steps to better protect their accounts, information and digital lives.

Navigating scams, suspicious links and stolen passwords can make staying safe online feel like an overwhelming ordeal. But you don’t need to be a cybersecurity expert to fight cybercrime. A few simple habits can stop cybercriminals in their tracks and save you the headache.

According to the latest annual report from the FBI Internet Crime Complaint Center, people reported more than 1 million cybercrime complaints and nearly $20.9 billion in losses in 2025. That was a 26% increase in reported losses from the previous year.

Cybersecurity Awareness Month is a good time to give your own online habits a quick checkup.

Start with these steps:

  • Use strong, unique passwords. Avoid using the same password for multiple accounts. If one account is compromised, reused passwords could put others at risk.
  • Pause before responding. Unexpected calls, texts and emails may try to rush you into clicking a link, making a payment or sharing personal information. Slow down and verify the message through an official source.
  • Keep devices and apps updated. Updates often include important security fixes.
  • Turn on multi-factor authentication (MFA). MFA requires an additional step, such as entering a one-time code, to confirm it is really you.

MFA has become part of the sign-in process for all Southern California Edison customers accessing their account through sce.com or the MySCE mobile app. After entering your password, you will receive a one-time security code by email, text message or voice call.

“Passwords alone are no longer enough to protect against many common online threats,” said Brian Barrios, SCE’s chief security officer. “MFA adds important protection to your account and can mean the difference between keeping your information secure and having your account compromised.”

Steps to boost your online safety with MFA:

  • Keep security codes private. Never share the code with anyone, even if the person claims to represent SCE. SCE will never contact customers and ask them to provide a security code.
  • If you receive a security code that you did not request, do not share the code with anyone and do not use it to complete a sign-in attempt. Receiving an unexpected code may mean that someone entered your username or password and attempted to access your account.

For more information about MFA or help signing in, visit SCE’s MFA Frequently Asked Questions.