Disaster Recovery
Resources for Southern California Edison customers to help restore service after a disaster.
Disaster Hotline and disaster recovery centers
Contact 1-800-250-7339 Monday-Friday, 7 a.m.-7 p.m., and Saturday, 8 a.m.-5 p.m., or visit one of our Disaster Recovery Center locations below for assistance with:
Debris flow MITIGATION EFFORTS
SCE and contractors will begin installing protective measures in the Altadena hillside area to reduce the risk of erosion and debris flows during rainstorms. Learn more about current mitigation efforts.
Wildfire Recovery
Compensation Program
Launching this fall, this voluntary, comprehensive claims program will provide direct payments and fast resolutions to eligible individuals and businesses impacted by the Eaton Fire. For details, visit sce.com/directclaimsupdates.Rebuild Plan
SCE detailed plans to help Altadena and Malibu rebuild electric infrastructure in a letter to Governor Gavin Newsom. View the letter and the Rebuild Plan.
TARGETED Undergrounding
SCE will soon work in some impacted areas to place power lines underground, reducing wildfire risk and increasing reliability. This effort protects against hazards like high winds and vegetation that could start fires or power outages. For details, visit sce.com/tug.SCE Disaster Recovery Centers
Speak with an SCE representative about restoring service and available programs for residents and businesses.
Eaton Support
SCE Altadena Rebuild & Community Hub
2680 Fair Oaks Ave., Altadena, CA 91001
Monday-Friday, 8 a.m.-5 p.m.
Walk-in customer support also continues at the LA County Permit One-Stop (464 W. Woodbury Rd., Suite 210, Altadena, CA 91001)
2680 Fair Oaks Ave., Altadena, CA 91001
Monday-Friday, 8 a.m.-5 p.m.
Walk-in customer support also continues at the LA County Permit One-Stop (464 W. Woodbury Rd., Suite 210, Altadena, CA 91001)
Book an Appointment
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Palisades Support
SCE representatives are available to assist customers.
Call us Monday–Friday, 7 a.m.–7 p.m.,
and Saturday, 8 a.m.–5 p.m. at 1-800-250-7339.
Prefer to schedule a virtual appointment? Click below to book online.
Call us Monday–Friday, 7 a.m.–7 p.m.,
and Saturday, 8 a.m.–5 p.m. at 1-800-250-7339.
Prefer to schedule a virtual appointment? Click below to book online.
BOOK AN APPOINTMENT
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Residential Customer Resources
SCE Marketplace
Get valuable information about smart products, programs and tools.
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Energy Savings Assistance Program
Income-qualified homeowners and renters have the opportunity to receive energy-saving home appliances.
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Net Energy Metering (NEM) Customers
If you decide to rebuild, it may be possible to remain on your original NEM tariff and have application fees waived.
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SWITCH Program
Financial support for eligible electric home upgrades.
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RISE Homes Program
Get help rebuilding an all-electric, energy-efficient home after a disaster.
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BUSINESS CUSTOMER RESOURCES
SAFETY TIPS
Downed Wires
If you see a downed power line, stay 100 feet away from it or anything that is in contact with it and call 911 immediately.
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Generator Safety
Place generators outdoors and plug individual appliances directly into it, using a heavy-duty extension cord. Connecting generators directly to household circuits creates “backfeed," which is dangerous to repair crews.
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Scam Safety
Authorized SCE employees will be in uniform with a company logo and will never ask for payments during home visits.
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Recent Content
Helping Turn Rebuild Plans Into Reality
SCE customer service representatives at the Altadena Rebuild & Community Hub help residents access information, resources and personalized support as wildfire recovery efforts continue.
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Save Money on Energy-Efficient Tech
Eligible homeowners rebuilding in the Eaton and Palisades areas can now apply for incentives to help offset the cost of energy-efficient electric appliances.
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Supporting Altadena Rebuilding Efforts
Southern California Edison crews rebuild a stronger electric system as teams guide the community through recovery and financial support.
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SCE Opens Altadena Rebuild & Community Hub
ARCH offers in‑person support to help community members navigate their rebuild and explore whether financial assistance from the Wildfire Recovery Compensation Program could help.
View Story