Paige Yamashita
Analyst-Program/Project 3
Customer Service
9 Years of Service
Paige Yamashita
Analyst-Program/Project 3
Customer Service
9 Years of Service

Paige is a fraud specialist on the Customer Service (CS) Information Governance team and is a matrixed resource into the Enterprise Privacy Program within Ethics & Compliance. Her primary responsibility is to investigate reports of customer fraud and scam activity and promptly act to stop the activity. Paige’s work has had a significant impact in the prevention of customer fraud not only for SCE customers but also with other utilities and industries. Paige’s work is important to CS because it displays a genuine concern for our customers’ welfare and prevents them from physical and financial harm. 

In addition to her role as the fraud specialist, she has volunteered to manage the team’s Data Loss Prevention activities. Using monitoring tools, she investigates data loss incidents and takes appropriate action. She also does not hesitate to accept new projects, such as the California Consumer Privacy Act tasks that were assigned to her when the team was still forming. She took on a temporary role and made significant contributions in the data gathering stage that included interviews for a significant number of internal employees. Paige’s work in fighting fraud has evolved to make SCE a leader in this area in the utility space. She is looked upon as a role model for others. She has continued to refine her work since its inception only two years ago. Doing so has resulted in the most effective fraud tracking method that is far ahead of any utility in the U.S.

Paige always acts with a sense of urgency, as her work is time sensitive. She realizes that any delay means the fraudulent activities can continue. Paige is tenacious in pursuing any and all options for the welfare of our customers and the public in general. By demonstrating integrity, Paige assures that information remains secure and maintains professionalism while keeping psychological safety in mind. She uses the “best intent” method to drive toward resolution. Paige delivers on all her commitments, follows up on ideas and does not hesitate to try new things.