Anna Chung
Senior Advisor
Customer Service
21 years of service
Anna Chung
Senior Advisor
Customer Service
21 years of service

Anna is responsible for SCE’s Demand Response (DR) programs, including the day-to-day administration and development of new programs. She assists in preparing advice letters, tariff revisions, data request responses and other forms of regulatory documentation and testimony language, and serves as an external spokesperson for SCE’s DR programs in regulatory forums, customer events, trade associations, etc. She also monitors and addresses issues related to customer enrollment, work orders, program compliance and disputes, and assists with marketing materials, SCE webpages, customer notifications and other communications as needed.

She helped establish the groundwork for implementing the Demand Response Auction Mechanism (DRAM) pilot with Energy Procurement & Management (EP&M). To make sure the team was set up for success and the program was administered prudently, Anna stepped in to ensure EP&M knew the nuances and rules of DR. Because of Anna’s keen understanding of the programs and resulting load impacts that DR can provide to help ensure the reliability of the grid, she identified an issue with the viability of certain DR resources procured as resource adequacy. She has collaborated with colleagues across the organization over the past 18 months to ensure the integrity of SCE’s DR programs, the reliability of resource procurement and the effectiveness of regulatory advocacy on behalf of both SCE and its customers.

Anna is now regarded as an authority in all projects that she takes on. Anna’s outstanding performance over the past two years has cemented her reputation as a key role model for others. She comes into any situation with an open mind and assumes best intentions and always comes having done her homework. Her words carry weight because they are grounded in research with a mind for best outcomes. Anna has a quote that appears below her email signature that says, “Stay Teachable,” and that is a perfect representation of Anna’s public commitment to be open to constructive coaching, to continuously pursue opportunities to grow and learn and to set high expectations for herself and others.