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SCE Ready to Help Fire Victims

Utility representatives will be available by phone and on site at county local assistance centers.
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Stories : People

SCE Ready to Help Fire Victims

Utility representatives will be available by phone and on site at county local assistance centers.

Southern California Edison is available with support for Woolsey and Hill fire victims to help with their billing and service issues to ease some of the difficulties they are facing.

For the latest customer outage information for the Woolsey area, please visit:

Dedicated SCE representatives are ready to assist customers by phone at 800-250-7339, Monday-Friday, 6 a.m.- 9.p.m. and Saturdays, 8 a.m.-5 p.m.

SCE representatives will also be available at the Ventura County Local Assistance Center and L.A. County Local Assistance Centers (includes Malibu and Agoura Hills).

“SCE is supporting our customers who have been impacted by the Woolsey and Hill fires to help ease some of the strains during these difficult times,” said Kari Gardner, SCE senior manager of Consumer Affairs.

See other assistance SCE is also providing for fire restoration and recovery.

Here are some of the services SCE can provide:

  • Expedited support in getting power service turned on and off.
  • Waiver of deposit fees for one year for affected residential customers seeking to reestablish service.
  • Expedited move-in and move-out service requests.
  • Waiver of charges and deposits associated with relocating and starting new service.
  • Ensure that no basic charges are billed to customers who have been evacuated.
  • Provide extended payment arrangements while customers get back on their feet.
  • Suspend disconnection for non-payment and associated fees.
  • Waive late fee requirements for residential customers.
  • Support low-income residential customers by freezing California Alternate Rates for Energy (CARE) program eligibility reviews in impacted counties until at least the end of the year and potentially longer, as warranted.

For updates, visit twitter.com/sce and facebook.com/sce.

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