UPDATE
Oct. 16, 2024
Message from Southern California Edison

Dear Valued Customer,

SCE acknowledges the challenges you, your family and your neighbors are facing due to the accelerated land movement in your area that has necessitated deenergizing SCE’s equipment for safety reasons and aims to provide assistance where safely possible.

Support for Temporary Meter Location for Self-Generation

SCE understand customers may be exploring self-generation for their electrical needs and your city may require a permit and approval to install self-generation at your home. SCE is here to help make the process straightforward for you. SCE can visit your property to mark a safe location for a temporary electric panel to support your on-site power generation. However, please be aware that, depending on continued land movement, this temporary meter location might not be usable for permanent service when power is restored in your area. SCE will collaborate with you to determine if a new location for the meter and panel is necessary for permanent utility service when appropriate.

If you have installed, or plan to install a self-generation system, please ensure it is correctly set up. Incorrect installation can cause back-feed to SCE’s facilities, posing a significant safety risk. For more information about the installation and safety of backup generation systems, please visit Understanding Backup Generation (edison.com).

Upcoming Work in Your Area

SCE representatives will be in your area between Oct. 22, 2024, and Nov. 4, 2024, to conduct meter inspections and install temporary protective equipment to isolate the panel from the SCE grid. SCE will return and remove this equipment when service can be safely restored. This work will take approximately thirty minutes, and SCE asks that you provide safe access to the electric meter.

SCE Is Here to Help

SCE recognizes the impact customers are experiencing and is here to help. If you need assistance, SCE's dedicated Customer Support Team is available to assist you at 1-800-250-7339 Monday through Friday 7 a.m.-7 p.m., and Saturdays 8 a.m.-5 p.m.

UPDATE
Sept. 12, 2024
Notice of Potential Service Shut Off Due To Land Movement

Dear Customer,

Significant and accelerating land movement is impacting the electrical grid supplying power to your area, putting multiple properties and utilities’ infrastructure at risk. Please be advised that Southern California Edison’s service to your property may be discontinued if conditions warrant. At this time, SCE is not planning to deenergize service to your home, but SCE is actively monitoring the dynamic conditions as they change.

Nothing is more important than the safety of the public, customers and crews. The ground movement affecting the circuit that serves your neighborhood has created unsafe and hazardous conditions, which have already impacted SCE’s infrastructure, causing power poles to lean and power lines to fail. The impact on SCE’s equipment caused by these hazardous conditions increases the risk of system failure, fire ignition or other public safety hazards.

SCE will continue to serve your community as long as it is safe to do so. The decision to turn off power is never taken lightly. SCE is working closely with officials at the City of Rolling Hills and Los Angeles County to monitor area conditions and share information about utility impacts.

SCE understands how disruptive the loss of power would be and appreciate your understanding and patience. SCE will make every effort to provide timely communications regarding impact to your service. However, the dynamic conditions in the area may not allow for advance notification. Because of this, customers receiving this notice in the Quail Ridge area are encouraged to begin planning for the potential suspension of electric service.

If you have questions, please or call 1-800-250-7339 from Monday through Friday, 7 a.m.-7 p.m., and Saturdays, 8 a.m.-5 p.m. for the most up-to-date information on the situation.

REMEMBER: If you see a downed power line, call 911 first and notify SCE at 1-800-611-1911.

UPDATE
Sept. 9, 2024
Urgent Message from Southern California Edison – Power Disconnection

Dear Customer,

Due to critical safety issues noted in the letter you received on July 30, Southern California Edison will turn off power to your property indefinitely on Monday, Sept. 9, 2024, at 6:00 p.m. We understand that a power outage can create hardships, and the decision to shut off power is never taken lightly. The safety of community members and our employees remains our top priority.

SCE has seen a significant increase in the number of repairs needed to keep the power on safely, and we are unable to effectively monitor the situation because of the land movement in the area.

Unfortunately, the fire on Aug. 29, near Narcissa Drive demonstrates that the company cannot mitigate the public safety risk from land movement in this area. The Lower Portuguese Bend Beach Club area being shut off is within the larger Rancho Palos Verdes Landslide complex. A Community Resource Center will offer support during this time. It will be at the Ladera Linda Community Center on Monday, Sept. 9. from 12:00 p.m. to 8:00 p.m. Please call 1-800-250-7339 Monday through Friday, 7 a.m.-7 p.m., and Saturdays, 8 a.m.-5 p.m. for the most up-to-date information on the situation.

REMEMBER: If you see a downed power line, call 911 first and then notify SCE at 1-800-611-1911. We understand this shutoff is disruptive.

Approx. Start Time*6:00 p.m. 

*Due to the evolving nature of the hazard, times are approximations. The outage could start earlier or later than estimated.  

UPDATE
Sept. 1, 2024
Urgent Message from Southern California Edison – Power Disconnection

Dear Customer,

Due to critical safety issues mentioned in the letter you received on July 30, 2024, Southern California Edison will turn off power to your property indefinitely tomorrow Sept. 2, 2024, at 7:00 p.m. SCE understands that a power outage can create hardships, and the decision to shut off power is never taken lightly. The safety of community members and our employees remains our top priority.

SCE has seen a significant increase in the number of repairs needed to keep the power on safely, and we are unable to effectively monitor the situation because of the land movement in the area.

Unfortunately, the fire on Aug. 29, 2024, near Narcissa Drive demonstrates that the company cannot mitigate the public safety risk from land movement in this area. SCE must now de-energize some customers to avoid the risk of utility equipment igniting a wildfire. A Community Crew Vehicle will be in the area to offer support during this time. It will be at the Ladera Linda Community Center Tuesday Sept. 3. Please call 1-800-250-7339 Monday through Friday, 7 a.m.-7 p.m., and Saturdays, 8 a.m.-5 p.m. for the most up-to-date information on the situation.

REMEMBER: If you see a downed power line, call 911 first and then notify SCE at 1-800-611-1911. We understand this shutoff is disruptive.

Approx. Start Time*7:00 p.m. 

*Due to the evolving nature of the hazard, times are approximations. The outage could start earlier or later than estimated.  


UPDATE
Sept. 1, 2024
Urgent Message from Southern California Edison – Power Disconnection

Dear Customer,

Due to critical safety issues mentioned in the letter you received on July 30, 2024, Southern California Edison will turn off power to your property for an estimated one to three weeks tomorrow Sept. 2, 2024, at 7:00 p.m. SCE understands that a power outage can create hardships, and the decision to shut off power is never taken lightly. The safety of community members and our employees remains our top priority.

SCE has seen a significant increase in the number of repairs needed to keep the power on safely, and we are unable to effectively monitor the situation because of the land movement in the area.

Unfortunately, the fire on Aug. 29, 2024, near Narcissa Drive demonstrates that the company cannot mitigate the public safety risk from land movement in this area. SCE must now de-energize some customers temporarily to avoid the risk of utility equipment igniting a wildfire. A Community Crew Vehicle will be in the area to offer support during this time. It will be at the Ladera Linda Community Center Tuesday, Sept. 3. Please call 1-800-250-7339 Monday through Friday, 7 a.m.-7 p.m., and Saturdays, 8 a.m.-5 p.m. for the most up-to-date information on the situation.

REMEMBER: If you see a downed power line, call 911 first and then notify SCE at 1-800-611-1911. We understand this shutoff is disruptive.

Approx. Start Time*7:00 p.m.  End Time*1-3 weeks from Sept. 2, 2024

*Due to the evolving nature of the hazard, times are approximations. The outage could start or end earlier or later than estimated.  

UPDATE
Sept. 1, 2024
Urgent Message from Southern California Edison – Power Disconnection

Dear Customer,

Due to critical safety issues mentioned in the letter you received on July 30, 2024, Southern California Edison will turn off power to your property for an estimated 24 hours tomorrow Sept. 2, 2024, at 7:00 p.m. SCE understands that a power outage can create hardships, and the decision to shut off power is never taken lightly. The safety of community members and employees remains our top priority.

SCE has seen a significant increase in the number of repairs needed to keep the power on safely, and we need to perform critical work.

Please call 1-800-250-7339 from 7 a.m. to 7 p.m. Monday through Friday, 7 a.m.-7 p.m., and Saturdays, 8 a.m.-5 p.m. for the most up-to-date information on on the situation.

REMEMBER: If you see a downed power line, call 911 first and then notify SCE at 1-800-611-1911. We understand this shutoff is disruptive.

Approx. Start Time*7:00 p.m. Sept. 2, 2024  End Time*7:00 p.m. Sept. 3, 2024

*Due to the evolving nature of the hazard, times are approximations. The outage could start or end earlier or later than estimated.  

UPDATE
Aug. 31, 2024
Urgent Message from Southern California Edison – Power Disconnection

Dear Customer,

Due to critical safety issues mentioned in the letter you received on July 30, 2024, Southern California Edison must turn off power indefinitely to your property starting tomorrow, Sunday, Sept. 1, 2024, at 12:00 p.m. SCE understands that a power outage can create hardships, and the decision to shut off power is never taken lightly. The safety of community members and SCE employees remain a top priority.

SCE has seen a significant increase in the number of repairs needed to safely keep the power on, and we are unable to effectively monitor the situation because of the land movement and rugged terrain in the area.

Unfortunately, the fire on Aug. 29, 2024, near Narcissa Drive demonstrates that the company cannot mitigate the public safety risk from land movement in this area. SCE must now de-energize some customers indefinitely to avoid the risk of utility equipment igniting a wildfire. A Customer Care Vehicle will be in the area to offer support during this time. It will be located at Narcissa Drive and Fruit Tree Road. Please call 1-800-250-7339 Monday through Friday, 7 a.m.-7 p.m., and Saturdays, 8 a.m.-5 p.m for the most up-to-date information on the situation.

Approx. Start Time *12:00 p.m.

*Due to the evolving nature of the hazard, times are approximations. The outage could start earlier or later than estimated.

REMEMBER: If you see a downed power line, call 911 first and then notify SCE at 1-800-611-1911.

Update

Aug. 26, 2024
We Will Be in Your Neighborhood

Dear Neighbor,

SCE is closely monitoring the dynamic conditions of the landslide and its effect on neighboring communities and its' infrastructure. You may see SCE crews or approved contractors in your neighborhood performing frequent inspections, exploring various solutions to mitigate the risk of equipment damage and quickly addressing potentially hazardous conditions. You may experience temporary road closures, overnight work or emergency scheduled outages that are intended to preserve the integrity of community safety and the electric grid.

Why is SCE performing this work?

The land movement is continuously creating stress points on the electrical grid, including to those communities near the immediate landslide area. As SCE works to deploy long-term solutions, you may experience periodic emergency outages intended to ensure that SCE continues to safely deliver reliable power to you. SCE understands this work may impact you and thanks you for your understanding.

When will work occur?

The effects of the active land movement conditions will determine the cadence of emergency work needed. Please note that emergency work may be necessary on the weekends in order to keep your community safe.

Where is the work area?

Work will be primarily focused on the infrastructure directly impacted by active land movement conditions and neighboring communities connected to the impacted portion of the grid.

Why is it impacting my community if I’m not directly in the landslide area?

The electrical grid is not a stand-alone system dedicated to a specific community. Rather, SCE's electrical grid provides for multiple interconnection points that allows for improved reliability and the opportunity to reroute power when needed. Here, the land movement has reduced or destroyed the interconnection, creating a single source of power with stress points that SCE is actively working to relieve. Some of those stress points may manifest in neighboring communities of the immediate landslide areas.

Who will do the work?

SCE and approved contractors will do the maintenance work. All workers will have identification badges.

What to expect:

• For crew safety, SCE may schedule temporary maintenance outages during construction. Multiple outages may be required to complete the work. SCE will notify you by phone, text, email or mail at least 72 hours before outages.
• During emergency outages, SCE will not be able to trigger advanced notifications. However, customers who have elected to receive digital notifications will receive updates as they become available.
• Work crews may require access to electrical equipment on your property. Unless they notice an immediate safety concern, SCE will attempt to notify you before entering your property.
• To ensure your safety during construction, there may be traffic lane and sidewalk closures, as well as designated “no parking areas. There may also be street closures and detours, depending on permit requirements. Crews will use appropriate traffic control signs and flags.
• SCE will notify you of construction work by providing additional communications, such as door hangers, traffic signs and/or parking signs.
• There may be noise related to construction work during operating hours.
• Crews may have to dig, trim or remove trees and other plant material to safely access equipment.

Learn how to prepare for an outage.

Log into your SCE My Account and visit the Customer Preference Center at sce.com/mysce/preference-center to set your outage notification preferences. You can choose to receive notifications via text, email or voice. Also, review your contact information to make sure it’s correct, and update it as needed.

To learn more about outage preparedness, check your outage status, access additional resources and view an outage map, visit sce.com/outagemap. If you experience an extended outage, you may be able to take advantage of special programs. For details, visit sce.com/customerresources.

Thank you for your patience and understanding as SCE works on grid improvements to safely provide you with reliable energy.

UPDATE
Aug. 13, 2024

New Frequently Asked Questions Page

Frequently asked questions and responses are available here. This FAQ was developed based on common questions from residents and local officials in recent community forums and discussions.


UPDATE
July 30, 2024